Reason #5,289 not to rely on the fact that your luggage will be waiting for you at the end of your journey ~ Pack A Carry-On With All Necessities!! **DB
(Photo: British Airways)
Television executive Theano Apostolou was on a 10-day business trip from Los Angeles to London then Brussels and Glasgow when her luggage went missing on a British Airwaysflight from Brussels to Glasgow over the weekend.
By Monday morning her luggage had been lost for 53 hours and according to Apostolou the airline was unable to tell her if her bag even landed at Heathrow in the first place.
She isn’t alone. Since Thursday, thousands of pieces of luggage have been misplaced in the baggage system, causing travelers intense agitation.
“When we arrived in Glasgow, I would say that almost everyone who had checked luggage for this regional flight had their bags lost. There were attendants with long forms with our names waiting to tell us our bags hadn’t made it,” Apostolou said. “I’ve now wasted hundreds of dollars on essentials because I was only on day three of a ten-day business trip and have had to run like mad in between meetings to find stores that are still open.”
Checking into her hotel later that afternoon, Apostolou was informed by the receptionist that other guests had been plagued by the same problem and that many of them had not received their baggage by the time they checked out many days later.
According to the airline, the problem began on Thursday of last week when a technical failure knocked out the baggage processing system at Heathrow Airport.
Heathrow did not respond for comment.
“The situation has been as a result of an IT failure with Heathrow Airport’s baggage system in Terminal Five,” according to Euan Fordyce, a spokesman for British Airways. “The problem began on Thursday of last week, but there have been intermittent faults since then.”
The airline says that the system was back up and running on Monday, but they were still advising travelers to “carry essential items in their hand baggage as a precaution.”